Xpu-Ha Palace

Xpu-Ha Palace
Km. 265 Carretera Chetumal-Puerto Juarez
Riviera Maya,
Mexico
052-998-193- 2015
You can contact the hotel in the U.S. or Canada at 1-800-635-1836 or 1-800-346-8225.

General Pet Requirements
1. Pets (cats & dogs) must be under the supervision of their owners at all times.
2. Small pets must be at least 5 months old.
3. Maximum weight limit per pet is 55 lbs.
4. Guests must present the pet's vaccination records at time of check-in and certificate of a complete physical examination by a veterinarian.
5. Guests must bring a pet carrier/kennel.
6. Pets must be well behaved.
7. The use of a muzzle is at the pet owners discretion.
8. Guests are responsible for any harm or damages caused by their pet to a third party, public property or to any other facility of the resort. The liable party will be charged all expenses incurred to cover the costs of these damages.
9. Pets must comply with local legislation requirements from the state of Quintana Roo.
10. Pets must wear an identification collar and leash at all times, with the exception of when the pet is inside the guestroom where they cannot be left unattended.
11. Guests are responsible for cleaning all waste left by their pets on resort property.
12. Pet owners are responsible for making sure their pets do not disturb other guests.
13. Guests must contact pet services to coordinate the schedule of the food delivery for their pets.
14. The care service in the Pet Club is open from 9:00 am to 5:00 pm (subject to availability).
15. 1st pet is free, 2nd pet has an additional charge of $50.00

Amenities and services included:
- Pets will receive a Welcome treat and water upon arrival at the resort.
- Special bedding and two bowls. One for water and the other for food. This will be provided in each room for the pets during their stay.
- An additional litter box and scratcher will be provided for rooms with cats.
- Two meals will be provided to each pet daily depending on the selection provided by Palace Resorts and according to the pet-s age and weight.
- The green areas designated for the sanitary use of pets will provide guests the special equipment for cleaning up after their pets.
- Pets and their owners can enjoy the Pet Club during the hours of 9:00 am to 5:00 pm, where they will be able to play and exercise together in an intimate and secure area under the supervision of expert personnel.
- A relaxing grooming session (15-20 minutes) will be provided once at the end of pets stay (subject to availability).

Amenities and services not included (subject to availability):
- Grooming services
- Basic Package: Bath, dry and hand brushing ($15.00)
- Xpu-Ha Package: Bath, ear cleaning, anal glands check, blow-drying, hand brushing, and trimming/cutting of nails ($20.00)
- Luxury Package: Bath, ear cleaning, anal gland check, blow-drying, hand brushing, trimming/cutting of nails, and haircut ($25.00)
- Additional services to enhance the packages
- Special shampooing based on selection provided by Palace Resorts ($5.00)
- Medicated shampooing ($7.00)
- Protection treatment against fleas and ticks ($5.00)
- Special massage and brushing ($5.00)
- Veterinary services
- Medical consulting, upon request (approximately $70.00)
- Dental prophylaxis, by appointment only (approximately $100.00)
- Pet sitting services
- Pet care provided by expert personnel upon request and subject to availability
- Gift shop
- At the Palace Shop guests will find a selection of toys, gifts and souvenirs for their pets, as well as snacks and treats.